Help & Support Center
Direct assistance for KYC verification, M-Pesa fee confirmation, job applications, and staffing inquiries.
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Get in-depth account review & verification document guidance.
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Frequently Asked Questions
Select any question below to see detailed instructions.
Verification is completed manually by our compliance officers within 24 to 48 business hours after you upload your National ID, CV, and proof of verification payment.
Navigate to your account Payment page. Enter the displayed M-Pesa Till/Paybill number, input the transaction reference code into the confirmation input, and upload a clear screenshot of your transaction confirmation SMS.
Yes. Once your profile is verified, you can apply to any open positions matching your trade (driver, security, caretaker, chef, cleaner, etc.). You can track each application in real time on the Applications page.
You can instantly request a password reset email via our Forgot Password reset page. Enter your registered email address to receive an official Firebase recovery link.
Corporate clients, businesses, and private households can request screened and vetted candidates by contacting our recruitment specialists directly through the ticket form or via our Contact office page.