Hirely Agency Crest
HIRELY AGENCY KENYA’S VERIFIED TALENT VAULT
Candidate & Employer Concierge

Help & Support Center

Direct assistance for KYC verification, M-Pesa fee confirmation, job applications, and staffing inquiries.

Email Support

Get in-depth account review & verification document guidance.

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Helpline Desk

Direct agent consultation for urgent assistance.

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Office Hours

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Frequently Asked Questions

Select any question below to see detailed instructions.

Account & Verification

Verification is completed manually by our compliance officers within 24 to 48 business hours after you upload your National ID, CV, and proof of verification payment.

Payments & Fees

Navigate to your account Payment page. Enter the displayed M-Pesa Till/Paybill number, input the transaction reference code into the confirmation input, and upload a clear screenshot of your transaction confirmation SMS.

Job Applications

Yes. Once your profile is verified, you can apply to any open positions matching your trade (driver, security, caretaker, chef, cleaner, etc.). You can track each application in real time on the Applications page.

Security & Login

You can instantly request a password reset email via our Forgot Password reset page. Enter your registered email address to receive an official Firebase recovery link.

Employers & Staffing

Corporate clients, businesses, and private households can request screened and vetted candidates by contacting our recruitment specialists directly through the ticket form or via our Contact office page.